Iso20022

CancelCaseAssignment

camt.032.001.01

Scope The Cancel Case Assignment message is sent by a case creator or case assigner to a case assignee. This message is used to request the cancellation of a case. Usage The Cancel Case Assignment message is used to stop the processing of a case at a case assignee when a case assignment is incorrect or when the root cause for the case disappears (such as the account owner was able to reconcile after sending a Claim Non Receipt message). The Cancel Case Assignment message can be used to stop the processing of a:

Message Construction

Every ISO20022 message has at the highest level what we call ‘building blocks’. Because the message is constructed as immutable records, the association is by composition. Below you can see the relationship between the message and its constituent building blocks: For comparison, see the ISO20022 official specification

classDiagram
     direction LR
%% CancelCaseAssignment recursion level 0 with max 0
CancelCaseAssignment *-- "1..1" CaseAssignment : Assignment
CancelCaseAssignment *-- "1..1" Case : Case

Now, we will zero-in one-by-one on each of these building blocks.

Assignment building block

Identifies the assignment. Represents the assignment of a case to a party. Assignment is a step in the overall process of managing a case. For comparison, see the ISO20022 official specification

classDiagram
   direction tb
%% CaseAssignment recursion level 0 with max 1
class CaseAssignment{
    Identification IsoMax35Text
    Assigner IsoAnyBICIdentifier
    Assignee IsoAnyBICIdentifier
    CreationDateTime IsoISODateTime
}

CaseAssignment members

Member name Description Data Type / Multiplicity
Identification Identification of an assignment within a case. IsoMax35Text - Required 1..1
Assigner Party that assigns the case to another party. This is also the sender of the message. IsoAnyBICIdentifier - Required 1..1
Assignee Party that the case is assigned to. This is also the receiver of the message. IsoAnyBICIdentifier - Required 1..1
CreationDateTime Date and time at which the assignment was created. IsoISODateTime - Required 1..1

Case building block

Identifies the case. Information identifying a case. For comparison, see the ISO20022 official specification

classDiagram
   direction tb
%% Case recursion level 0 with max 1
class Case{
    Identification IsoMax35Text
    Creator IsoAnyBICIdentifier
    ReopenCaseIndication IsoYesNoIndicator
}

Case members

Member name Description Data Type / Multiplicity
Identification Unique id assigned by the case creator. IsoMax35Text - Required 1..1
Creator Party that created the case. IsoAnyBICIdentifier - Required 1..1
ReopenCaseIndication Set to yes if the case was closed and needs to be re-opened. IsoYesNoIndicator - Optional 0..1

Extensibility and generalization considerations

To facilitate generalized design patterns in the system, the CancelCaseAssignment implementation follows a specific implementaiton pattern. First of all, CancelCaseAssignment impleemnts IOuterRecord indicating it is the outermost logical part of the message definition. Like all message wrappers, CancelCaseAssignmentDocument implements IOuterDocument. Because CancelCaseAssignment implements IOuterDocument, it is a suitable template parameter for IOuterDocument, and causes the internal ‘Message’ to be of type CancelCaseAssignment.

classDiagram
    class IOuterRecord
    CancelCaseAssignment --|> IOuterRecord : Implements
    CancelCaseAssignmentDocument --|> IOuterDocument~CancelCaseAssignment~ : Implements
    class IOuterDocument~CancelCaseAssignment~ {
        CancelCaseAssignment Message
     }

Document wrapper for serialization

The only real purpose CancelCaseAssignmentDocument serves is to cause the document to be serialized into the ‘urn:iso:std:iso:20022:tech:xsd:camt.032.001.01’ namespace. Therefore, it will probably be the usual practice to build the message and construct this wrapper at the last minute using CancelCaseAssignment.ToDocument() method. The returned CancelCaseAssignmentDocument value will serialize correctly according to ISO 20022 standards.

classDiagram
    CancelCaseAssignmentDocument *-- CancelCaseAssignment : Document

Sample of message format

This is an abbreviated version of what the message should look like.

<Document xmlns="urn:iso:std:iso:20022:tech:xsd:camt.032.001.01">
    <camt.032.001.01>
        <Assgnmt>
            <!-- Assignment inner content -->
        </Assgnmt>
        <Case>
            <!-- Case inner content -->
        </Case>
    </camt.032.001.01>
</Document>

Data from ISO specification

This is the technical data from the specification document.

<messageDefinition
  xmi:id="_L_DsKNE-Ed-BzquC8wXy7w_-767166223"
  nextVersions="_Lg9a6NE-Ed-BzquC8wXy7w_-277019112"
  name="CancelCaseAssignment"
  definition="Scope&#xD;&#xA;The Cancel Case Assignment message is sent by a case creator or case assigner to a case assignee. This message is used to request the cancellation of a case.&#xD;&#xA;Usage&#xD;&#xA;The Cancel Case Assignment message is used to stop the processing of a case at a case assignee when a case assignment is incorrect or when the root cause for the case disappears (such as the account owner was able to reconcile after sending a Claim Non Receipt message).&#xD;&#xA;The Cancel Case Assignment message can be used to stop the processing of a:&#xD;&#xA;- request to cancel payment case&#xD;&#xA;- request to modify payment case&#xD;&#xA;- unable to apply case&#xD;&#xA;- claim non receipt case&#xD;&#xA;The Cancel Case Assignment message covers one and only one case at a time. If several case assignments need to be cancelled, then multiple Cancel Case Assignment messages must be sent.&#xD;&#xA;The Cancel Case Assignment message must be forwarded by all subsequent case assignee(s) in the case processing chain until it reaches the end point.&#xD;&#xA;When an agent re-assigns the Cancel Case Assignment to a subsequent case assignee, this agent must send a Notification Of Case Assignment message to its assigner.&#xD;&#xA;When the Cancel Case Assignment instruction has been acted upon by the relevant case assignee, a Resolution Of Investigation message is sent to the case assigner or case creator, in reply.&#xD;&#xA;The Cancel Case Assignment message must not be used for other purposes. If, for example, a request to modify payment fails, and the case creator requests the cancellation of the payment, then a Request To Cancel Payment message must be used, with the case identification of the original Request To Modify Payment message. In this context it is incorrect to use the Cancel Case Assignment message."
  registrationStatus="Registered"
  messageSet="_urpIICeJEeOCeO5e7islRQ"
  xmlName="camt.032.001.01"
  xmlTag="camt.032.001.01"
  rootElement="Document"
  xmlns:xmi="http://www.omg.org/XMI">
  <messageBuildingBlock
    xmi:id="_L_NdINE-Ed-BzquC8wXy7w_2010781647"
    name="Assignment"
    definition="Identifies the assignment."
    registrationStatus="Provisionally Registered"
    maxOccurs="1"
    minOccurs="1"
    xmlTag="Assgnmt"
    complexType="_T9Dpetp-Ed-ak6NoX_4Aeg_588710247" />
  <messageBuildingBlock
    xmi:id="_L_NdIdE-Ed-BzquC8wXy7w_450552846"
    name="Case"
    definition="Identifies the case."
    registrationStatus="Provisionally Registered"
    maxOccurs="1"
    minOccurs="1"
    xmlTag="Case"
    complexType="_SpAnotp-Ed-ak6NoX_4Aeg_136183535" />
  <messageDefinitionIdentifier
    businessArea="camt"
    messageFunctionality="032"
    flavour="001"
    version="01" />
</messageDefinition>

ISO Building Blocks

The following items are used as building blocks to construct this message.